Accessibility: A top priority
At the Québec City Jean Lesage International Airport, offering facilities adapted for people with a disability is important to us. Whether you need assistance or specific accommodations, we’ll do everything we can to make things easier and provide a pleasant experience.
Our commitment to accessibility
For more information on our efforts towards accessibility, please read the following documents:
Need help?
Feel free to contact us
Phone: 418-640-2700
Toll-free: 1-877-769-2700
To make a relay service call (telecommunications device for the deaf – TTY): 711
Request information by email
Planning your trip
When booking your trip, please inform your airline about any help you’ll need during your flight, when moving through the terminal or with carrying special equipment.
Getting around
Adapted transportation
Need help getting to or from the airport? Book a paratransit service to make things easier.
Assistance service
We offer an accessible transportation for persons with disabilities (ATPDR) service upon request, in collaboration with the airline companies.
When booking, you’ll receive all the information needed to prepare for your time at the airport. If you’d like assistance throughout your journey, please also inform your airline.
The assistance service includes
On departure
Assistance at the curbside area, i.e. the designated spot for picking up or dropping off passengers with a disability. It’s located near the sliding doors at the centre of the terminal.
Assistance with moving you and your luggage from the drop-off area to the check-in counters.
The airline is responsible for providing assistance for the remaining steps of the journey.
On arrival
The airline is responsible for providing assistance upon arrival until the meeting point for the assistance service, i.e. the designated area inside the terminal opposite the oversized baggage drop-off.
Assistance for you and your luggage from the meeting point for the assistance service to the drop-off area or other means of transportation.
Parking
The airport parking lot has about 20 spaces reserved for people with accessible parking permits. These spaces are located near the access ramps, elevators and main entrances of the terminal and airport buildings.
A heated walkway connects level 2 of the Proxi parking lot to the terminal.
The clearance height is 2.3 m on the ground floor and 2.1 m on the upper levels.
Car rental
Vehicle rental companies offer a limited number of vehicles with hand controls.
We advise that you reserve your car at least 72 hours in advance.
Other means of transportation
YQB is served by public transit. Buses run to and from downtown and many other places in Québec City.
At the airport
The Québec City Jean Lesage International Airport terminal was designed to be accessible to all. It meets universal accessibility standards and includes facilities adapted for people with reduced mobility or a visual or hearing impairment.
For people with reduced mobility or a physical disability
Screens displaying flight information tilted at an angle for ease of viewing
Tables with movable chairs, without armrests in the restaurant area
Clearly identified accessible airport seating throughout the boarding areas
Automatic doors at the entrances of the terminal and parking lot
Access ramps by the outdoor sidewalks near buildings
Elevators with buttons in braille for access to every level
Wheelchairs available in the check-in area
For people with a hearing impairment
Signage using clear, universal language
Audible and visible fire alarms throughout the terminal, including in the washrooms
For people with a visual impairment
High-contrast non-reflective signage
Mats indicating proximity to a gate
Voice broadcast system for audio announcements, where the volume is automatically adjusted to the ambient noise level to facilitate comprehension and improve clarity
Curbside
The curbside area for picking up and dropping off passengers with a disability is located near the sliding doors at the centre of the terminal.
Meeting point for the assistance service
The meeting point for the assistance service (ATPDR) is located inside the terminal, in front of the oversized baggage drop-off area.
Accessible washrooms
All washrooms and family washrooms at YQB were designed and equipped for wheelchair access. These washrooms are identified with signage in braille.
Payphones
The Québec City Jean Lesage International Airport has TTY payphones in the public domestic arrivals area and in front of the check-in counters.
All payphones in the terminal have volume control and are installed 138 cm (58") from the ground for easier wheelchair access.
Service animals
Service animals are allowed inside the Québec City Jean Lesage International Airport. An outdoor relief area for animals is located near the exit of the domestic arrivals area.
An indoor relief area is also available for service animals and is located after security, near gate 29.
Please contact your airline for information about travelling with your service animal.
ATMs
Scotiabank ATMs are wheelchair accessible and meet CSA accessibility standards.
Security
Visit the Canadian Air Transport Security Authority (CATSA) website to learn about the procedures to follow and prepare for going through security.
Additional resources
Comments and complaints
To submit a comment or file a complaint about our services anonymously, please use our online form by clicking the link below.
All comments and complaints received are reviewed by our teams and corrective measures are applied when necessary.
Canadian Transportation Agency guide
The Québec City Jean Lesage International Airport is subject to the following provisions from the Accessible Transportation for Persons with Disabilities Regulations:
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